Hyatt House Salt Lake City Downtown

The property was Clean and the customer service was great The bad thing I didn’t like is that booking.com didn’t send the information of my reservation and we had to wait more than an hour calling booking customer service and trying to find my reservation that was not in the system. The manager of the hotel was very nice, we had to comunícate twice with booking customer service. They wanted to reacomodate us in a different hotel but I didn’t want to because the Delta Center was across the street where the concert will be performed. The only option was to cancel the reservation and the manager from The hotel help us to get a new reservation and she gave us a free parking ticket. I had to spend more than I expected. We were happy with our rooms but it was not fear to spend more for the mistakes of booking.com

Everything was great with the room! I liked that as a girl there were extra towels and face washcloths.

It was clean and centrally located. Bag storage was a breeze and room Was pleasant.

Staff were helpful and polite. The hotel was clean and tidy.

Well located for our purposes, was well appointed facility, excellent staff